Introduction

At Fitness Clients Online, your privacy is important to us. This policy outlines what data we collect, why we collect it, how we protect it, and the rights you have over your information.

We are committed to safeguarding your personal data and ensuring transparency in how it's used. We will never sell or unlawfully share your personal information with third parties. You remain in control of your data at all times, and we provide options to access, amend, or remove it whenever needed.

We may update this policy occasionally to reflect changes in law or business practices. The date of the latest revision will always be shown on this page.

About Us

Fitness Clients Online is a coaching and training business that helps personal trainers and fitness professionals build scalable online businesses using the Push-Pull Method™. We operate primarily online through our website https://fitnessclients.online/webinar, advertising campaigns, and digital tools.

If you have any questions about how we use your data, you can contact our Data Protection Officer at:

Email: [email protected]

Postal Address: Data Controller, Dronfield Woodhouse, Dronfield S18

How We Collect Information

We may collect your personal information in the following ways:

When you submit a lead form, book a call, or download a resource on our website

When you interact with our chatbot, live chat, or sign up for a webinar

When you engage with us on social media platforms or via email marketing

When you speak with a member of our team

Through analytics and tracking tools (see cookies section)

We also use third-party software and services (e.g. CRM systems, marketing tools, analytics platforms) that may collect or process your data to help us operate efficiently and improve your experience.

What We Collect

Depending on how you interact with Fitness Clients Online, we may collect the following:

Full name, email address, phone number

Geographic location, IP address, browser/device data

Business or coaching experience (if provided)

Notes from orientation calls or coaching sessions

Marketing consent preferences

Technical and behavioural data through cookies and analytics

We do not knowingly collect personal data from individuals under 16 years of age.

Why We Collect Your Data

We process your personal information for the following purposes:

With Your Consent

To respond to your enquiries and deliver requested information

To send you relevant marketing emails, resources, and offers

To deliver the bonus webinar or toolkit you requested

Under Legitimate Interests

To provide a seamless user experience through personalised communication

To follow up on submitted enquiries and schedule orientation calls

To monitor ad performance and website usability using analytics tools

To protect our business from fraud or abuse

To improve our products, services, and content

You can opt out of marketing communications at any time via the unsubscribe link or by contacting us directly at [email protected].

How We Protect Your Data

We apply a combination of technical and organisational security measures to protect your personal data against loss,

unauthorised access, or misuse.

Data is stored securely on encrypted servers

Access to data is limited to authorised personnel only

Regular reviews are conducted to ensure compliance with data protection law

We vet all third-party providers and ensure appropriate data processing agreements are in place

International Data Transfers

Some of our partners and service providers may operate outside the UK and EU (e.g. USA). In such cases, we ensure that your data is protected using approved legal mechanisms such as standard contractual clauses.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, including for legal, accounting, or reporting requirements. You can request deletion at any time by emailing [email protected].

Your Rights

You have the right to:

Request access to the personal data we hold about you

Ask us to correct or update any inaccurate data

Withdraw consent at any time for marketing or communications

Request deletion or restriction of your personal information

Object to processing where legitimate interests apply

Request data portability in a machine-readable format

To exercise any of your rights, email us at [email protected] or call us at 07795 672555. We will respond within one month of receiving your request.

Cookies and Tracking

We use cookies and other tracking technologies (including Facebook Pixel, Google Analytics, Clarity, and similar tools) to personalise content, analyse performance, and improve your experience.

You may manage your preferences using our website cookie banner or through your browser settings. For more detailed information, refer to our separate Cookie Policy.

Complaints

If you have concerns about how we handle your data, please contact us directly at [email protected].

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

ico.org.uk | Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF